Sécra Shoes US

We offer free standard delivery on all orders over $200 because getting your shoes should feel as effortless as wearing them. For orders below this amount, a flat rate of $11.99 applies. If it&#x2019;s your first time shopping with S&#xE9;cra, you&#x2019;ll also receive free shipping on your first order when you sign up to our Inner Circle. Simply enter your email&#xA0;<a data-fr-linked="true" href="https://secrashoes.com">in the footer</a> and we&#x2019;ll send you an exclusive code to use at checkout. All orders are booked on DHL Standard, which generally arrives within 2-5 days from dispatch. Express Shipping is also available through FedEx 2-Day for $14.99 if you&#x2019;d like to receive your order sooner.

We offer free standard delivery on all orders over $200 because getting your shoes should feel as effortless as wearing them. For orders below this amount, a flat rate of $11.99 applies.If it’s your first time shopping with Sécra, you’ll also receive

How long does delivery take?

Shipping & Delivery

Why does arch support matter?

What happens if my feet don’t have enough support?

How can supportive shoes help with comfort beyond my feet?

The Arch Advantage

How do I choose my size?

Do you make half sizes?

Will Sécra fit wide or narrow feet?

How does Sécra sizing compare to Archies?

Are Sécra shoes good for flat feet or high arches?

Will my shoes stretch with wear?

Sizing & Fit

How do I place an order?

Can I change or cancel my order?

Where is my order confirmation?

What payment methods do you accept?

Do you offer Buy Now, Pay Later?

Orders & Payments

When will my order be dispatched?

Do you offer free shipping?

Where do you ship from?

Do you ship internationally?

How do I track my order?

What if my order is missing, or marked delivered but not received?

What is your returns policy?

Can I return worn footwear?

How do I start a return or exchange?

Who pays for return postage?

Can I return items bought on promotion or sale?

Returns & Exchanges

What is your 30-day Comfort Guarantee?

How do I claim under the 6-month warranty?

What does the warranty cover?

What proof do I need for a warranty claim?

Warranty & Comfort Guarantee

How should I care for my leather Sécra shoes?

Will my shoes stretch or soften over time?

Can I order a replacement strap?

How should I store my shoes?

Are your materials sustainable or ethically sourced?

Product Care & Materials

Do you offer discount codes?

How do I apply a discount code?

Promotions

How do I contact customer care?

When will I hear back from you?

Contact & Support

How long does delivery take?Updated 2 months ago