What proof do I need for a warranty claim?Updated 2 months ago

To help us assess your claim quickly, we’ll just need a few simple details. Please provide : 

• Your order number or proof of purchase
• Clear photos of the issue and the full pair of shoes
• A short description of what’s happened or how the fault appeared

Once we receive this information, our team will review your claim and guide you through the next steps. In some cases, we may request additional images or details to confirm whether the issue falls under our 6-Month Warranty, but our goal is always to make the process as smooth as possible and resolve your claim quickly so you can get back to wearing your Sécra shoes with confidence. 

When you’re ready, send your details to the Sécra Care Team at [email protected] and we’ll help get things sorted quickly.