Warranty & Comfort Guarantee
What is your 30-day Comfort Guarantee?
We want you to love your Sécra shoes — truly! That’s why every purchase is covered by our 30-Day Comfort Guarantee. If your pair doesn’t feel quite right, you can request a totally free exchange within 30 days of delivery for a different size or colo
How do I claim under the 6-month warranty?
Every pair of Sécra shoes is made with care and craftsmanship, and we stand behind their quality. Our 6-Month Warranty covers any manufacturing or material faults that appear within six months of purchase.If you believe your pair may have a fault, si
What does the warranty cover?
Our 6-Month Warranty covers any manufacturing or material faults that occur within six months of purchase. This includes stitching, hardware or structural defects that affect the performance or comfort of your shoes.Because we use genuine leather, sl
What proof do I need for a warranty claim?
To help us assess your claim quickly, we’ll just need a few simple details. Please provide :. Once we receive this information, our team will review your claim and guide you through the next steps. In some cases, we may request additional images or d